Knowledge Hub

Learning & Development at AO

Core Skills – Unlock Your Full Potential!

At AO, we’re passionate about empowering AOers to reach new heights in both their personal and professional lives. Our dynamic training programs are designed to build and elevate core skills like confidence, public speaking, resilience, and personal brand. With the support of our in-house Learning and Development team, we offer various programmes supporting personal effectiveness and talent development. Plus, we provide a wide range of exciting webinars on our innovative digital learning platform, for even more learning opportunities! And the best part? It all kicks off during your onboarding! New AOers are invited to an immersive experience where they get to meet our CEO, hear from inspiring guest speakers, and discover what it truly means to be part of the AO family. Get ready to thrive from the moment you join!

Grow, Lead, and Thrive at AO!

At AO, we believe in thinking big, learning every day, and staying one step ahead – that’s why Growth Mindset is one of our core values! We’re all about investing in our people, making sure our managers and future leaders have the skills, confidence, and support to thrive.
We’ve designed a range of leadership programmes to help our people grow. Whether it’s making the leap from teammate to team leader, building a high-performing team, or feeling more confident to support an AOers wellbeing.
If it’s your first step into management, join us on Licence to Manage and Lead. Or further on in your journey, we have programmes that deepen your skills on Leading with Impact, Women in Leadership, and Mental Health training for Managers.
And because great leaders never stop learning, we make sure there’s time for development, networking, and celebrating success along the way. Ready to lead the way with us?

Digital Learning, 24/7!

Our AOers are our biggest asset, so we’re always looking for new ways to help them grow. That’s why we introduced AO Play!
When we asked our people how they like to learn, the overwhelming response was by audio and video – so AO Play is packed with podcasts, videos, and webinars to help them be brilliant. With over 4,000 learning resources available 24/7, there’s something for everyone, from excelling in your day job, to building digital skills or developing as a leader.
We also run monthly events with industry experts and have 1,000+ videos on topics that matter most to AOers, including hundreds of Microsoft training sessions.
And the best part? You can access it anytime, anywhere – at work or at home!

Professional Qualifications – Ignite Your Career Growth!

At AO, the sky’s the limit when it comes to your professional development! We’re passionate about helping our people unlock their full potential by offering a wide range of nationally recognised qualifications.

With over 60 apprenticeship development programs, we customise each pathway to match the unique needs of your role. Whether you’re in Tech, Contact Centre, Logistics, Finance, or more, we’ve got you covered with top training providers, ensuring you get the best learning experience possible. Our apprenticeships offer is a dynamic blend of expert-led training, digital learning, and hands-on experience. From Level 2 (equivalent to GCSE) all the way to Level 7 (equivalent to a Master’s Degree), there’s a qualification that matches every ambition.

As proud members of the 5% Club, we’re committed to developing and upskilling our people to create meaningful careers. With 5% of our workforce dedicated to earn-and-learn opportunities, we’re building a future filled with growth and success.

"I enjoyed every second of this course! I met some amazing people within the business and learnt some important skills I can use in my day-to-day life. I was so nervous to do presentations and speaking in front of people, but this course helped me gain the confidence to do so. My skills will now just continue to grow"

Power of Personal Effectiveness course

2025