Our Values
Values; they’re what make us who we are. At AO, our people share the same values and without them, we wouldn’t be us. We have an extraordinary team of more than 3,000 AOers who make great decisions and shape our culture every day – just by living them. When we say we do things ‘the AO way’, this is what we mean…
We make decisions that would make our mums proud
We empower our people to make the right decisions, not necessarily the easy ones. We inspire each other to be our true selves and the best that we can be. We genuinely care, we listen to each other, and we do everything we can to make things better. Having a positive impact on the world in which we live is the right thing to do.
We treat every customer like our own gran
We make it easy for customers to buy what they need. The best service is no service – it should be personal and simple. We do the right thing for our customers, always with an AO smile. We focus on being brilliant for our customers and our teams care passionately about them.
We have a growth mindset
We’re a high performing team; always learning and stretching. We challenge ourselves to seek better ways of doing things. We see opportunities others don’t, and thinking differently strengthens our future. Creativity and thinking big is what we do.
We operate at AO speed
We have a bias for action and make things happen today, not tomorrow. We prefer to rely on data, and we trust our intuition. We don’t think we’re always right; we’re happy to learn from our mistakes quickly and correct course. We commit to decisions as One AO – whether we agree or not.
Our Departments
Whatever your career path, AO offers game-changing opportunities in multiple sectors.
Imagine all the people needed to deliver that all-important washing machine; from website to warehouse, it’s all taken care of by our AOers.
Whether your passion lies in Customer Services, Design or Software Development, we’re sure you’ll find a place that’s right for you at AO.
AO is for everyone
We should all feel that we belong.
That’s why we’re creating a welcoming and inclusive place to work.
We choose meaning
At AO, we’re proud to be different and keeping it that way is really important to us. That’s why we promise to make it clear what diversity and inclusion means at AO, and how it’s crucial to our purpose, mission and values. We’ll also work to understand where knowledge gaps might cause inequalities or vulnerabilities.
We choose listening
Our customers, partners, and AOers are all different. That’s why we promise to always listen and understand the challenges they face to make sure our differences are always a strength.
We choose action
We promise positive and tangible action to make a difference. We don’t do empty promises. You can hold us to our word and support us in using our DE&I promises to shape thinking right across AO.
Our Awards
